The following paragraphs explain aspects regarding the Internet, ERP systems and integration.

The internet as an information exchange is used for:

(a)    Sending and receiving information from within or outside the organization mainly for communication and research purposes;

(b)    Workflow management within systems especially purchasing systems where approvals are required;

(c)    Electronic procurement systems in order to facilitate online buying of goods and services from selected suppliers that are participating in the electronic trading market.

(d)    Limited functionality implementation is the type of ERP implementation in South African utility companies;

(e)    Finance and Human Resources are functions supported by ERP systems in South Africa because best of breed systems are used to support core functions;

(f)    ERP implementations are successful in terms of providing functionality but there is usually an overrun in terms of budget and time.

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