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Communication skills

To make communication effective, sender and receiver of information should have the following skills:

1.    Verbal skills:

These skills relate to a person’s (sender’s or receivers) knowledge of vocabulary, flunky in speaking, reading and wording. When a massage is sent in writing or orally. The sender must ensure that receiver has verbal skills to understand the massage. The Seder may be holding a degree of doctorate in literature while the receiver Amy be a simple graduate. The sender should use language that receive can understand and interpret.

2.    Non-verbal skills:

These skills relate to understanding of the message through facial expressions. A sender who can encode messages by understanding receiver’s facial expressions and receiver who can decode the message by understanding facial expressions of the sender can better perform the work than those who do not possess these skills.

3.    Listening skills:

Listening is different fro hearing. Listening is more specific. We normally do not listen to everything we hear. Almost 75% of what we hear goes without listening. Listening refers to proper decoding of the message by the receiver so that sender and receiver have same perception about the massage communicated.

4. Feedback skills:

Both sender and receiver should receive feedback from each other o the massage transmitted. Sender should give feedback to the recover regarding how well the recover is implementing the sender’s give feedback to the receiver regarding how well the receiver is implementing the sender’ sdirections. He should also receive feedback form the receive as to how good the sender is in transmitting the message. If the sender reacts positively to the feedback, he will receive both positive and negative feedback from the receiver; otherwise ether will receive only positive feedback. The feedback skills increase efficiency of the message.

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